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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
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      Delivery FAQs
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      Placing Orders
    • Completed Orders
      Completed Orders
      My item is faulty

      If you've identified a fault with an item you ordered-

      For orders placed online - please contact our Customer Service team with full details of the item and fault and we will investigate this for you.

      When contacting us, please also provide clear images showing the fault so we can better help you.

      Please note, all products will be inspected when returned and during cases where the item has been damaged, or caused by wear and tear, the products will be returned to you.

      For orders bought in stores - please visit the store with the product and proof of purchase so they can try to help you.

      D
      Darryl is the author of this solution article.

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    • Product info
      Product info
  • Returns & Refunds
    • Returns
      Returns
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  • Personalisation
    • Personalisation
      Personalisation
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
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      Other Policies
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      Privacy and Cookies Policy
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